In Part 1 (this article) I’m going to help you:
A Customer Avatar is defined as figuring out who your ideal customer/client is. This is the client that spends the most money with you, who is easy to work with, that decides quickly and tells everyone about your services/product and gets even more clients like him to your business.
When described like above it makes it clear why you’d want to know who your Customer Avatar is, right?
You’ll want to do this as early as possible to help your marketing and sales teams (or even just yourself) to focus their attention and effort on gathering as many of these clients as possible.
Action Item: Decide if you want more of your ideal clients
The first step is to define your competitive advantage and what sets you apart.
Why?
Because we’ll use that in building out which niche you’re going to be going after.
So what qualifies as a competitive advantage?
I’ll give you some examples for a small business offering printing services. Now, while you may think that a bigger printer with huge economies of scale may crush this business there are some distinct advantages for the local business such as:
Sometimes it can be based on the knowledge or technology you have. While other companies may be using older marketing techniques, if you can drive traffic through Instagram, TikTok or Clubhouse, that can provide value, that a big agency that doesn’t utilize those platforms, doesn’t have.
Action Item: List out your competitive advantages or differences
Now that you know that you want your ideal customer and what sets you apart it’s time to define your niche.
Your niche is where you can provide the greatest value with hopefully the least amount of effort.
Just as we should not judge how well a fish climbs a tree or how a monkey breathes underwater, we should figure out where you can provide the greatest value to your ideal client.
The way to determine your niche is to look at the following:
Demographics:
If you’ve defined your niche with the above data this allows you to start your journey of targeting your marketing, sales and delivery towards your ideal client.
Let me give you a couple of examples to think with:
You’ll notice in the above examples that I have not gotten particularly deep on every single demographic category. At times, especially when starting out you either won’t have the information, or you’re still figuring out your best customers.
Action Item: Put together the demographics that best describe your niche!